Terms of Service
OVERVIEW
This website is operated by Shenzhen Desihe Cross Border E-commerce Co., Ltd. Throughout this site, the terms “we”, “us” and “our” refer to Shenzhen Desihe Cross Border E-commerce Co., Ltd. Your access to and use of this website and its services are subject to your acceptance of all terms, conditions, policies and notices stated on this page. By browsing our website or completing a purchase, you agree to abide by these Terms of Service (the “Terms”), alongside our Return & Refund Policy, Shipping Policy and Privacy Policy. All these policies are incorporated into this agreement by reference. These Terms apply to every visitor, user, customer and contributor of content on this website.
Our online shop is hosted on the SHOPLINE e-commerce platform. SHOPLINE only provides technical hosting services and is not the seller of any goods. Shenzhen Desihe Cross Border E-commerce Co., Ltd. acts as the exclusive seller and contractual counterparty for all product orders, taking full responsibility for order fulfillment, customer support, returns and refunds.
SECTION 1 ‑ Online Store Terms
By agreeing to these Terms, you confirm that you have reached the age of majority in your country or region of residence, or you hold valid legal consent allowing any minor under your guardianship to access this website.
You agree not to use our products or services for illegal or unauthorised activities, nor breach applicable local laws including copyright regulations. You may not transmit worms, computer viruses or any other destructive code. Any violation of these Terms may result in immediate suspension of your access to our services.
SECTION 2 ‑ General Conditions
We retain the right to deny service to any user at any time with reasonable grounds.
You acknowledge that non-payment related user content may be transmitted over unsecured networks without encryption. All payment card data is encrypted during transmission.
You shall not reproduce, duplicate, copy, resell or exploit any part of our service without our prior written approval. Section headings are added only for readability and carry no binding legal effect when interpreting these Terms.
SECTION 3 ‑ Information Accuracy, Completeness & Timeliness
We are not liable if information displayed on our website is inaccurate, incomplete or not updated in real time. All website content is for general reference only. Historical content on our site is kept for archival purposes. We reserve the right to modify website content anytime, and are not obligated to actively notify users of revisions. It is your responsibility to regularly check our policies for updates.
SECTION 4 ‑ Modifications to Service & Prices
Product prices may be adjusted without prior notice. We can modify, suspend or discontinue our service or any service features at any time without advance notification. We shall not be responsible to you or any third party for price changes, service suspension or termination.
SECTION 5 ‑ Products Or Services
Some products are sold online only with limited stock and are governed by our Return & Refund Policy. We make reasonable efforts to present product colours and images accurately; however, we cannot guarantee your device screen will display colours perfectly.
We reserve the right, at our sole discretion, to restrict sales to specific individuals, regions or jurisdictions, limit purchase quantities per order, adjust product descriptions and pricing, or remove any product at any time. Offers are invalid where prohibited by law. We do not guarantee product quality will fully match your personal expectations.
SECTION 6 ‑ Billing & Account Information Accuracy
We have the right to reject orders, or limit and cancel purchase quantities per customer, household or order. This restriction applies to orders sharing the same user account, payment method or shipping address. Whenever possible, we will notify you through the contact information you provided at checkout if your order gets modified or cancelled. Orders suspected to be placed by resellers, dealers or distributors may be declined.
You warrant that all purchase and account information you submit, including email address, payment card numbers and expiry dates, is complete, accurate and kept up to date. Please refer to our Return & Refund Policy for all after-sales regulations.
SECTION 7 ‑ Optional Third-Party Tools
We may grant you access to third-party tools over which we have no supervision or control. Such tools are provided on an “as-is” basis without any warranties. Your use of third-party tools is entirely at your own risk, and you need to review the third-party provider’s own terms before use. Any new website features released in the future will also be covered by these Terms.
SECTION 8 ‑ Third-Party Links
Our website may include third-party content and hyperlinks. We do not review, assess or guarantee the accuracy of external website content. We accept no liability for losses arising from transactions made with third-party sellers. Please read the policies of external websites before completing any transactions. All complaints related to third-party goods should be sent directly to that third party.
SECTION 9 ‑ User Comments, Feedback & Submissions
If you send us creative suggestions, feedback, proposals or other materials (collectively “Comments”), you grant us an unrestricted, royalty-free licence to edit, copy, publish, distribute, translate and otherwise use such Comments across all media formats. We are not required to treat Comments as confidential, provide financial compensation or reply to your submission.
We may moderate, edit or remove content that is unlawful, offensive, defamatory, obscene or infringes intellectual property rights. You guarantee your Comments do not violate any third-party rights and contain no malicious software. You take full responsibility for the accuracy and legality of content you submit, and we assume no liability for user-generated content.
SECTION 10 ‑ Personal Information
The collection and processing of your personal data submitted on this online store are governed by our Privacy Policy.
SECTION 11 ‑ Errors, Inaccuracies & Omissions
Website content may contain typographical, pricing or stock availability errors. We reserve the right to correct mistakes, update information or cancel affected orders without prior notice. We are not required to actively revise information unless required by applicable law.
SECTION 12 ‑ Prohibited Uses
You are prohibited from using our website or its content for the following purposes:
(a) Engaging in unlawful activities;
(b) Soliciting others to commit unlawful acts;
(c) Violating local or international regulations;
(d) Infringing our intellectual property rights or those of third parties;
(e) Harassing, discriminating against or harming others based on gender, ethnicity, religion, age, disability or other protected characteristics;
(f) Submitting false or misleading information;
(g) Uploading or distributing computer viruses or malicious code;
(h) Collecting or tracking personal data of third parties;
(i) Sending spam, carrying out phishing activities, crawling or scraping website data;
(j) Using the site for obscene or immoral purposes;
(k) Interfering with or bypassing website security features. Violation of any prohibited-use clause can lead to immediate termination of your service access.
SECTION 13 ‑ Warranty Disclaimer & Limitation of Liability
We do not warrant that our service will operate without interruption, on schedule, securely or error-free. Our website and products are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by applicable law, all express and implied warranties are disclaimed.
Neither Shenzhen Desihe Cross Border E-commerce Co., Ltd., its directors, employees, affiliates, agents, contractors, suppliers nor licensors shall be liable for any indirect, incidental, punitive or consequential damages, including lost profits, lost revenue or data loss, resulting from your use of this website. Where local law forbids partial exclusion of liability, our total liability shall be capped at the maximum amount permitted by law.
SECTION 14 ‑ Indemnification
You agree to indemnify, defend and hold harmless Shenzhen Desihe Cross Border E-commerce Co., Ltd., its parent entities, subsidiaries, business partners, officers, employees, contractors and suppliers from all third-party claims, losses, damages and reasonable legal fees caused by your breach of these Terms, violation of applicable law, or infringement of third-party rights.
SECTION 15 ‑ Severability
If any provision within these Terms is deemed unlawful, void or unenforceable, the remaining clauses shall remain fully valid and enforceable. The unenforceable portion of a clause will be separated from the rest of this agreement.
SECTION 16 ‑ Termination
All obligations of both parties incurred before termination will survive the end of this agreement.
You may terminate this agreement at any time by contacting our support team or stopping use of our website. We reserve the right to terminate your website access without prior notice if we reasonably determine you have violated any clause in these Terms. After termination, you are still responsible for all outstanding payments accrued up to the termination date.
SECTION 17 ‑ Entire Agreement
Our failure to enforce any clause of these Terms does not waive our right to enforce that clause at a later time. These Terms, together with all linked store policies, constitute the full agreement between you and us, replacing all prior oral or written communications. Ambiguities within these Terms shall not be interpreted against the drafting party.
SECTION 18 ‑ Governing Law
These Terms and all separate sales contracts formed through this website shall be governed and interpreted under the laws of the People’s Republic of China.
SECTION 19 ‑ Changes To Terms of Service
We reserve the right to revise or replace these Terms by publishing updated content on our website. It is your responsibility to check our site for policy revisions. Continued use of our website after updated terms are published means you accept the revised agreement.
SECTION 20 ‑ Contact Information
If you have any questions about these Terms of Service, please send your enquiry to our official support email listed below.
Operating Company: Shenzhen Desihe Cross Border E-commerce Co., Ltd.
Address: Room 508, Yaoguang Building, Xinggang Tongchuanghui, No. 6099 Bao'an Avenue, Xinhe Community, Fuhai Subdistrict, Bao'an District, Shenzhen
Support Email: service@martlyhub.com
Contact Phone: 16515414347
Customer Service Hours: Monday to Friday: 9:00 AM-5:00 PM (GMT+8, China Standard Time)
You will only be charged once for the original outbound shipping cost (excluding return shipments initiated by you). No restocking fee will be charged for eligible valid returns processed in accordance with our Return & Refund Policy.