Shipping Policy

Order Processing Time

All orders will be processed within 1–3 working days once your payment is successfully verified. Working days do not include weekends and national public holidays, so orders placed on non-working days will be processed on the next working day.

Estimated Delivery Time

Standard delivery takes 7–12 working days after your order is dispatched. For international orders, potential delays may occur due to local customs clearance procedures, which are outside our operational control. We cannot guarantee rigid delivery lead times for cross-border shipments.

Shipping Fee Rules

• Free Standard Shipping: Enjoy complimentary standard shipping on all orders with a subtotal of $50 USD and above.
• Flat-Rate Shipping: A fixed shipping fee of $4.99 USD is charged for all orders ranging from $0.01 to $49.99 USD.

Additional surcharges may be applied to overweight, oversized or special-shaped goods. All extra shipping fees will be clearly displayed on the checkout page prior to payment confirmation.

All import duties, customs taxes and local clearance fees for international parcels are borne solely by the recipient, and we will not undertake any relevant charges.

Shipping Origin & Fulfillment

To ensure sufficient inventory and fast delivery, orders will be fulfilled and shipped from our cooperative warehouses in Chinese Mainland, Hong Kong, the United States and other overseas warehouses according to stock status and delivery destinations. Different fulfillment locations will not affect product quality, selling price, nor your legitimate after-sales rights and interests under the agreement with MartlyHub (operated by Shenzhen Desihe Cross Border E-commerce Co., Ltd.).

Order Tracking

Once your package departs our fulfillment warehouse, a unique tracking number will be automatically sent to your registered email address. You can check real-time logistics status and delivery progress online via the tracking number. All dispatched orders support full tracking inquiry.

Delayed, Lost or Undelivered Packages

If your package is delayed, stuck in transit, marked as lost or shows undelivered status:

1. First check the latest logistics tracking updates to confirm the shipment status;
2. If the delivery problem cannot be resolved independently, please contact our customer support team via email with your order number and tracking ID.

Our team will launch a formal investigation with the logistics carrier and provide targeted solutions including re-delivery or refund after comprehensive case assessment.

We are not responsible for logistics losses and delivery failures caused by incorrect or incomplete shipping information filled in by customers during checkout.

Company & Customer Service Information

• Operating Company: Shenzhen Desihe Cross Border E-commerce Co., Ltd.
• Address: Room 508, Yaoguang Building, Xinggang Tongchuanghui, No. 6099 Bao'an Avenue, Xinhe Community, Fuhai Subdistrict, Bao'an District, Shenzhen
• Support Email: service@martlyhub.com
• Contact Phone: 16515414347
• Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+8, China Standard Time)